Managing Service Delivery

Description

Explores challenges facing public sector managers who develop or transform public services with a strong focus on service recipients. Examines the drivers of service transformation, surveys the ways that public services can be reformed; and presents frameworks to assess service needs, engage service recipients and stakeholders, implement new delivery arrangements (including networks and partnerships), manage across boundaries, conduct performance measurement and ensure accountability. Prerequisites/Corequisites: Complete 1 of: ADMN311 - Introduction to Public Administration (1.5) POLI350 - Introduction to Public Administration (1.5) Credit Conversion: UVic incoming-exchange materials state most UVic courses are worth 1.5 units, a typical full-time term load is 6.0-7.5 UVic units, and 1.5 UVic units equals 6 ECTS. Exchange Registration Note: Exchange registration can be restricted in Business, Education, Engineering, Health, and Law unless the partner agreement allows those areas.